Refund and Returns Policy

This Refund and Returns Policy explains how returns, refunds, order cancellations and shipping damage work at Delta Gaming PC. It applies to gaming PCs, custom builds, PC components and accessories bought on deltagamingpc.com.

Effective date: November 8, 2026

Returns within 14 days

You can ask to return most items within 14 days of delivery for a refund, and there is no restocking fee. To be eligible for a return under this Refund and Returns Policy:

• The item must be in the same condition you received it, with all parts, accessories, cables and manuals.
• Please include the original packaging so the item is protected on its way back to us.
• Contact us before you send anything back, so we can approve the return and send you instructions.

Items that can’t be returned

• Opened components. PC components and accessories that have been opened, installed or used can’t be returned unless they are defective.
• Opened software. Windows licenses and other software can’t be returned once the package is opened or the product key has been revealed or used.

Defective items are always covered. See “Damaged, defective or wrong items” below.

Return shipping

You pay the return shipping cost, unless the item arrived damaged, is defective or is not what you ordered. In those cases, we cover the return shipping. We recommend a trackable, insured shipping service and the original packaging, especially for gaming PCs.

Refunds

When your return arrives, we inspect it and email you to let you know whether your refund is approved. Approved refunds are sent to your original payment method within 3–5 business days. Your bank or card provider may take a few extra days to show the refund on your statement.

Damaged, defective or wrong items

Please report shipping damage, a defective item, or a wrong or missing item within 7 days of delivery. Email us your order number, a short description of the problem and photos of the item and its packaging. We will arrange a repair, replacement or refund, and we will cover the return shipping.

Pre-built gaming PCs also come with a 1-year parts and labor warranty and lifetime technical support. Warranty service is separate from this Refund and Returns Policy, so a pre-built PC that develops a fault after the return window is still covered during its first year.

Order cancellations

You can cancel your order for a full refund at any time before it ships. Email us your order number as soon as possible. Once your order has shipped, it can no longer be cancelled, but you can still return it under this Refund and Returns Policy.

How to start a return

1. Email sales@deltagamingpc.com with your order number, the item you want to return and the reason.
2. We reply with approval and return instructions.
3. Pack the item securely, ideally in its original packaging, and ship it back to us.
4. We inspect the return and send your refund within 3–5 business days of approval.

Changes to this Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. The version on this page applies to orders placed on or after its effective date.

Questions about our Refund and Returns Policy

Email us at sales@deltagamingpc.com or use our contact form. To see how we handle your personal information, read our Privacy Policy.